Thank you for using PixShrink!
We are committed to providing you with the best image compression and processing experience. If you have any questions, suggestions, or feedback, we are happy to help.
You can contact us through the following methods:
⏱️ Response Time
We usually respond to your emails within 1-5 business days.
Please describe your problem in detail, including device model, system version, and app version. This will help us resolve your issue more quickly.
Q: How do I restore purchases?
A: Please go to the "Settings" page in the app and tap "Restore Purchase". If your subscription or purchase cannot be restored, please contact us via email and provide your Apple ID email address.
Q: What are the limitations of the free version?
A: The free version has limited features. Upgrade to Pro to unlock unlimited batch processing, all output formats, and ad-free experience.
Q: What image formats are supported?
A: The app supports common image formats such as JPEG, PNG, HEIC, WebP, and GIF. Pro users can unlock all output format options.
Q: Are images uploaded to the server?
A: No. All image processing is done locally on your device. We do not upload or store any of your image data. You can view our Privacy Policy for more information.
Q: How do I cancel my subscription?
A: Subscriptions can be cancelled at any time after subscription. You can manage your subscription in iOS "Settings" → "Apple ID" → "Subscriptions". After canceling, you can still use Pro features until the current subscription period ends.
Q: Why can't I see the lifetime version?
A: The lifetime version may be temporarily unavailable for the following reasons: the product is still being configured, your region is not supported, or the product is not linked to the current version. If you still cannot see it, please contact us.
We value your feedback! If you have any feature suggestions, bug reports, or experience sharing, please feel free to contact us via email.
Your feedback helps us continuously improve the app and provide better service.
When reporting issues, please provide the following information: